Privacy Policy
Your privacy matters to us. Here's how we protect and manage your personal information at ToApp NDax.
Last Updated: January 15, 2025
At ToApp NDax, we believe your personal information deserves the same care we put into crafting mobile applications. This privacy policy explains how we collect, use, protect, and share your information when you visit our website or use our services. We've written this in plain language because legal jargon shouldn't be a barrier to understanding your rights.
Information We Collect
We collect information in a few different ways, and we want to be completely transparent about what we gather and why.
Information You Give Us Directly
- Your name, email address, and phone number when you contact us
- Company information and project details when you request a quote
- Communication preferences and feedback about our services
- Any other information you choose to share in forms or emails
Information We Collect Automatically
When you visit our website, we automatically collect certain technical information to help us improve your experience:
- Your IP address and general location (city/province level)
- Browser type, device information, and operating system
- Pages you visit on our site and how long you spend on them
- Referring websites and search terms that brought you to us
- Time and date of your visits
How We Use Your Information
We use the information we collect for specific, legitimate business purposes. Here's exactly what we do with your data:
Primary Uses
- Respond to your inquiries about iOS and Android app development
- Provide quotes and proposals for mobile app projects
- Communicate about ongoing projects and deliverables
- Send important updates about our services (with your consent)
- Improve our website functionality and user experience
- Comply with legal requirements and business record-keeping
We never sell your personal information to third parties. We don't use your data for automated decision-making, and we don't create detailed profiles for advertising purposes. Our focus is on delivering excellent app development services, not data monetization.
Information Sharing and Disclosure
We share your information only in specific, limited circumstances that directly support our ability to serve you or comply with legal requirements.
| Who We Share With | What Information | Purpose |
|---|---|---|
| Cloud Service Providers | Contact information, project details | Secure data storage and backup |
| Email Service Providers | Email addresses, communication preferences | Sending project updates and responses |
| Legal/Government Authorities | Any relevant information | Legal compliance when required by law |
| Professional Partners | Project-specific details only | Collaborative development work (with your consent) |
Important Note
We never share your information for marketing purposes, sell contact lists, or provide data to companies looking to promote their services to you. Any sharing is strictly limited to what's necessary for project delivery or legal compliance.
Your Privacy Rights
Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have several important rights regarding your personal information.
Access and Information
You can request to see what personal information we have about you, how we use it, and who we've shared it with. We'll provide this information within 30 days of your request.
Correction and Updates
If any of your personal information is incorrect or outdated, you can ask us to correct it. This includes contact information, project preferences, or any other details we have on file.
Withdrawal of Consent
You can withdraw your consent for us to use your information for marketing communications at any time. However, we may still need to keep some information for legal or business purposes related to completed projects.
Data Deletion
You can request that we delete your personal information, subject to our legal and business obligations. We'll explain what we can delete and what we need to retain for legitimate business reasons.
How to Exercise Your Rights
To exercise any of these rights, simply email us at contact@toapp-ndax.com with your request. Include your name and the specific right you want to exercise. We'll respond within 30 days and walk you through the process.
Data Security and Protection
We take data security seriously because your trust is essential to our business. Here are the specific measures we use to protect your information:
- Encrypted Storage: All personal information is stored using industry-standard encryption
- Secure Transmission: Data sent between your browser and our servers uses SSL/TLS encryption
- Access Controls: Only authorized team members can access personal information, and only when necessary
- Regular Updates: We keep our security systems current with the latest patches and updates
- Backup Security: Our backup systems use the same security standards as our primary storage
- Physical Security: Our servers are housed in secure facilities with controlled access
While we implement strong security measures, no system is completely foolproof. If we ever experience a data breach that affects your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes. Here's our approach to data retention:
Active Projects
During active app development projects, we retain all relevant information to ensure smooth project delivery and support.
Completed Projects
After project completion, we keep basic contact information and project details for three years to handle any follow-up support, updates, or warranty issues.
Inquiries and Quotes
If you request information but don't proceed with a project, we keep your contact information for one year in case you decide to move forward later.
Legal Requirements
Some information must be retained longer for tax, legal, or regulatory compliance. We'll only keep what's legally required and delete everything else according to our standard schedule.
You can request early deletion of your information, and we'll honor that request where legally possible.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand which pages are most useful to visitors
- Preference Cookies: Remember your settings and preferences for future visits
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.
International Data Transfers
Your personal information is primarily stored and processed in Canada. However, some of our service providers may store data in other countries with adequate privacy protections.
When we use international services, we ensure they meet Canadian privacy standards and have appropriate safeguards in place. We never transfer data to countries without adequate privacy protections.
Changes to This Privacy Policy
We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or services. When we make significant changes, we'll notify you by email if we have your contact information, or through a prominent notice on our website.
We'll always post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions and Complaints
If you have questions about this privacy policy or how we handle your personal information, we're here to help. We take privacy concerns seriously and will work with you to address any issues.
If you're not satisfied with our response to a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. However, we hope to resolve any issues directly with you first.
Privacy Contact Information
For privacy-related questions or requests:
Email: contact@toapp-ndax.com
Phone: +1 (519) 772-0281
Mail:
ToApp NDax - Privacy Officer
929 Caribou St W
Moose Jaw, SK S6H 2L8
Canada
We'll respond to privacy inquiries within 30 days and work with you to address any concerns promptly and thoroughly.